At Ibrahim Collections, customer satisfaction is our top priority. We take great care in delivering quality products to our valued customers. However, if you are not completely satisfied with your purchase, we are here to assist you under the following Return & Refund Policy.
You may request a return under the following conditions:
The product received is damaged, defective, or incorrect
The product is unused, unwashed, and in its original condition
Original tags, packaging, and invoice must be intact
Return request must be made within 7 days of receiving the product
⚠️ Note: Products showing signs of use, washing, alteration, or damage caused after delivery will not be eligible for return.
The following items cannot be returned or refunded:
Sale or discounted items
Customized or special-order products
Products purchased during clearance offers
Innerwear or accessories (if applicable)
To initiate a return:
Contact our support team within 7 days of delivery
Provide your order number, reason for return, and clear images (if product is damaged or incorrect)
Once approved, our team will guide you through the return process
📧 Email: support@ibrahimcollections.pk
📞 Contact: +92 339 061 13113
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund
Approved refunds will be processed within 7–10 working days
Refunds will be issued via:
Bank transfer
Easypaisa / JazzCash
Original payment method (where applicable)
🚚 Shipping charges are non-refundable, unless the return is due to our error.
In case of damaged, defective, or incorrect items, Ibrahim Collections will bear the return shipping cost
For all other approved returns, shipping charges will be the customer’s responsibility
For any queries regarding returns or refunds, please contact us:
🏬 Address:
Circular Road, Rail Bazar, Raza Packing, Faisalabad
📞 Phone: +92 339 061 13113
📧 Email: support@ibrahimcollections.pk
Ibrahim Collections reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
At Ibrahim Collections, we believe fashion is more than just clothing—it’s an expression of confidence, comfort, and individuality. Our brand is built on a passion for delivering stylish, high-quality apparel that blends modern trends with timeless elegance.
© Copyright 2025 Ibrahim Collections All Rights Reserved.
